Touchstone Infotech is the leading provider of software and services to companies looking to get started with Chatbots. MessageBird, an API-based messaging service, provides businesses with everything they need for their customized Chatbot experience. With over 10 million registered users worldwide, MessageBird offers enterprises a reliable and scalable solution that integrates seamlessly into any system without additional technical knowledge or overhead. The company’s support team can also help customers integrate their bot into other popular messaging apps such as Facebook Messenger, Line, Skype and Slack.
1. What is a chatbot and how does it work?
A chatbot is a computer programme that you interact with via an instant message interface, either in the form of text or voice. It’s very much like talking to a normal human being. The bot, however, will only be able to use the information it already knows to answer your questions. If you don’t get an answer to what you’re looking for, the chatbot might either direct you to a human being or offer some suggestions as to where you can find what you need.
2. How to build your own chatbot ?
We offer an easy-to-use platform for building your own chatbot to answer customers’ questions quickly and efficiently. Here’s how you do it: the first step is the “Intent” part. You need to tell our platform what your customer can ask the bot, looking for a specific piece of information or carrying out a certain task. The next step is called “Training” and it’s a bit like collecting the information you want your bot to answer to. Here, you will build lists of questions and answers that will help the chatbot understand what your customers want from it. After that, all you have to do is connect your bot with messaging apps such as Facebook Messenger, Line, Skype and Slack.
3. Why should you have a chatbot for your business ?
Chatbots are the new apps. You can build your own chatbot with or without programming skills, enabling your business to provide instant access to information that customers want. A study by Oracle found that 79% of consumers prefer live chat with a real-time representative over all other methods including phone, email and social media . Another benefit is cost-savings. According to the same study, companies which implement chatbots save up to 50% on their customer service costs as a result of less time engaging with customers and more time serving them .
With MessageBird, it’s easy for you to get started with your very own chatbot that can help you grow your business. You can configure the bot to your needs and train it so that it knows what information you want it to answer. You can also enable multiple messaging apps, such as Facebook Messenger and Line and connect the chatbot to your website so customers can reach you everywhere.
4. The benefits of having a Chatbot for Businesses
MessageBird’s mission is to provide a scalable messaging platform for businesses so they can interact with their customers in the way that best suits them. We’ve put together a list of some ways you can start utilising a chatbot today: Provide simple customer service Engage customers and build brand loyalty Continue conversations beyond a website Reduce costs Help smaller teams communicate with customers. By putting them in touch with an automated chatbot, they can concentrate on other tasks without neglecting customer needs.
5. How MessageBird can help you with building, managing, and scaling your bot so your customers can reach out to you via chat?
MessageBird offer a flexible, scalable messaging platform for enterprises. With MessageBird, it’s easy to connect the chatbot to all major messaging apps including Facebook Messenger, WhatsApp, Line and Skype . The best part is that you don’t have to worry about any of the technical burdens of connecting your bot with all these messaging apps. Our 24/7 support team will take care of it. Get started with MessageBird today! Sign up for free to create your first bot!
Conclusion
It is becoming more and more important for businesses to be able to respond quickly in the customer service space. This may require hiring additional employees or outsourcing your responses – but there’s an alternative! You can build a chatbot with MessageBird that will give you instant access to information customers are looking for (with no programming skills required). A study by Oracle found that 79% of consumers prefer live chat over other methods including phone, email, and social media. With our 24/7 support team handling all technical aspects of connecting your bot with messaging apps like Facebook Messenger, WhatsApp, Line, Skype etc., it couldn’t be easier than this! Get in touch with Touchstone Infotech for assistance with MessageBird integration with your business communication.
